Privacy Policy

When you visit Shopkarro and place an order, we collect certain information necessary to process your transaction, verify advance deposits, and fulfill delivery. This includes:

• •Personal identification information: Full name, phone number (WhatsApp preferred), and email address.
• •Delivery coordinates: Full street address, city, area/zone, postal code, and nearby landmarks.
• •Order details: Products ordered, quantities, custom specifications, dimensions, and order history.
• •Account credentials: Encrypted password and account preferences if you create an account.
• •Payment verification records: Advance payment transfer screenshots or bank reference receipts uploaded for order confirmation.
• •Device and usage analytics: Anonymized page browsing history, device type, and referring sources via Google Analytics.

We use the information we collect to deliver an exceptional handcrafted furniture experience:

• •To process, manufacture, quality inspect, and dispatch your furniture orders.
• •To verify advance bank transfers and coordinate final balance collection upon Cash on Delivery.
• •To send automated order confirmation emails, tracking notifications, and dispatch updates.
• •To contact you via phone or WhatsApp to confirm delivery schedules and address details.
• •To provide personalized customer concierge assistance and bespoke order consultations.
• •To prevent fraud, detect abuse, and maintain the security and integrity of our platform.
• •To comply with applicable Pakistani commercial and taxation regulations.

Shopkarro prioritizes customer financial safety with secure payment practices:

• •Advance payments (10%) are made via direct bank transfer or verified mobile banking into authentic Shopkarro corporate accounts.
• •We do not store, process, or transmit your credit card or debit card numbers on our servers.
• •Payment receipts uploaded via our website or WhatsApp are solely used for verification and bookkeeping purposes.
• •The remaining order balance is paid safely in cash upon physical doorstep delivery (Cash on Delivery).

We respect your privacy and never sell, rent, or trade your personal information to third parties. Information is only shared under limited operational circumstances:

• •Logistics and delivery partners: Trusted courier networks (TCS, Leopards, Trax, or specialized furniture freight handlers) to deliver your pieces to your doorstep.
• •Verified artisan vendors: Workshop partners manufacturing your custom piece receive only specifications and delivery city.
• •Cloud and infrastructure providers: Supabase for encrypted database hosting, Cloudinary for secure payment receipts and media storage, and Resend for transactional email delivery.
• •Legal and statutory compliance: Disclosures required by law, court order, or authorized Pakistani governmental authorities.

We implement rigorous physical, electronic, and procedural safeguards to protect your personal data:

• •All web traffic between your browser and our platform is encrypted using 256-bit SSL/TLS encryption (HTTPS).
• •Data is housed in enterprise-grade Supabase PostgreSQL databases with row-level security and strict role-based access controls.
• •Payment receipts are stored securely with restricted access only granted to authorized finance personnel.
• •While we employ industry-standard protections, no method of transmission over the internet is completely immune from risks.

We use cookies and browser storage technologies to enhance your shopping experience:

• •Essential cookies: Keep your shopping cart items, saved favorites, and active user session intact.
• •Functional storage: Remember recently viewed furniture pieces and layout preferences.
• •Analytics cookies: Google Analytics collects anonymized interaction statistics to help us optimize user experience.
• •You can manage or disable cookies via your browser settings; however, certain shopping features may be affected.

You retain complete ownership of your personal data and may exercise the following rights at any time:

• •Access: Request a copy of all personal records and order history stored under your profile.
• •Correction: Update or rectify any outdated contact details or delivery addresses via your profile.
• •Account deletion: Request complete erasure of your customer account and associated personal records, subject to legal bookkeeping obligations.
• •Marketing opt-out: Easily unsubscribe from promotional updates at any time via the link in our emails.
• •To exercise any of these rights, contact us at shopkarro.ecom@gmail.com or via WhatsApp.

Shopkarro does not knowingly collect or solicit personal data from children under the age of 13. Our products and services are intended exclusively for adults aged 18 and older. If you believe a minor has provided us with personal information, please notify us immediately and we will promptly remove the records.

Our website may feature links to external services such as WhatsApp or courier tracking portals. These third-party services operate under independent privacy policies. We encourage you to review their terms, as Shopkarro is not responsible for the privacy practices of external platforms.

Shopkarro reserves the right to revise or update this Privacy Policy periodically to reflect changes in our operational procedures or legal guidelines. Updates will be posted on this page with a revised effective date. Continued usage of our website after modifications indicates your acceptance of the updated policy.